The study surveyed more than 3,000 consumers in the United States, United Kingdom and Australia. It explores their attitudes toward making payments on wearables, mobile apps and cashless systems as well as the role of cash in the payments mix. The study illuminates differences in opinion across geographic location, age groups, and gender, and also highlights the anxiety consumers have about security.
Consumer Differences Shape Alternative Payments and Cashless Systems Adoption
Transaction Network Services (TNS) commissioned an independent online International Survey by Kantar in January 2019 which covered 1,046 UK adults, 1,050 US adults and 1,022 Australian adults.
The survey asked respondents to agree or disagree with a series of statements which reflected their attitudes to and experiences with wearables, smartphone payment apps, and their payment preferences. It also posed questions in relation to cashless systems in the education sector.
The following analysis includes comparison of age groups. Please note that within the UK and Australian survey the lower age bracket was 16-24 years old, while for the US this age group is 18-24 years old.